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A better direction in banking.

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Fraud & Prevention

At NWCCU, financial wellness is more than helpful information. We give you financial guidance you can trust and practical tools that help you make clearer, more confident decisions. 

Each article is written to simplify complex topics, offer real-world insight and empower you to take control of your financial journey at your own pace.

What is phishing?

All Internet users should be aware of the online scam known as "phishing" (pronounced "fishing"). Phishing involves the use of e-mail messages that appear to come from your bank or another trusted business but are from imposters. To learn more about phishing, read articles presented by FTC at www.consumer.ftc.gov

Report an online scam

You may also want to forward suspicious emails to the Federal Trade Commission at spam@uce.gov or contact them at www.consumer.ftc.gov or 877.IDTHEFT (877.438.4338).

General Safety Tips

While anyone can fall prey to fraud and identity theft, many ways exist to minimize your risk. Northwest Community Credit Union provides these security tips, so you can guard against fraud and identity theft. If you feel you may be a victim of identity theft, review our Identity Theft advisory in this section for more information and a list of resources.

Identity Theft

What is identity theft? Identity theft happens when your personal information, typically your Social Security number (SSN), is stolen and used to commit fraud or theft. The thief can use this information to rent apartments, buy cell phones, drain your bank account or obtain loans and credit cards. In worst-case scenarios, thieves can even hold a job or commit a crime using your identification. According to the Federal Trade Commission (FTC), identity theft affects nearly 400,000 people in the US each year. A person whose identity has been stolen can spend months or years and thousands of dollars to clean up the mess made of their good name or credit record. For more information about Identity Theft, please visit the FTC Website at www.consumer.gov/idtheft

 

Order a copy of your credit report. Make sure it's accurate and includes only the activities you've authorized. Do this at least once a year to catch mistakes and fraud before they wreak havoc on your personal finances. To order your FREE yearly credit report visit www.annualcreditreport.com


Email:
Watch for unofficial email domains, poor grammar, unexpected attachments or fear-based language.

Text Messages:
Scammers often reference deliveries, tolls, or “account issues,” urging you to click a link or respond quickly.


Phone Calls:
If someone calls unexpectedly asking for private information or demanding payment, hang up and verify independently.
 

Mail:
Legitimate mail includes professional branding and accurate sender information. Scammers often use urgency or unfamiliar return addresses to provoke action.
 

Online Shopping:
Stick to trusted retailers, look for secure payment options and be cautious of unrealistic discounts.


QR Codes:
Before you scan, ask whether you trust the source — QR stickers can easily be altered or replaced.


Card Skimmers:
Inspect ATMs, gas pumps, and payment terminals for loose parts or unusual colors. Use Tap to Pay or chip inserts when possible.


Social Media:
Be cautious of unknown friend requests, duplicate profiles, suspicious links, and “Is this you?”


Protecting Your Credit

  1. Enroll in free credit monitoring with Savvy Money.

  2. Freeze your credit through the bureaus when needed — for adults, children, and elders.

  3. Review your credit report monthly.

Resources

Theft: 
Federal Trade Commission — 877.IDTHEFT (877.438.4338)

Social Security Number Theft and Misuse: 
Social Security Administration

Mail Theft: 
United States Postal Service

Phone Fraud: 
Federal Communications Commision

Fraud Alerts: 
Federal Trade Commission, Consumer Information

Credit Bureaus

Equifax:
To report fraud, Call: 800.525.6285
Write: P.O. Box 740241, Atlanta, GA 30374-0241


Experian:
To report fraud, call: 888.EXPERIAN (888.397.3742)
Write: P.O. Box 9532, Allen, TX 75013


TransUnion:
To report fraud, Call: 800.680.7289
E-mail: fvad@transunion.com
Write: Fraud Victim Assistance Department, P.O. Box 6790, Fullerton, CA 92834-6790

Opt-out Organizations

To opt out of receiving pre-screened credit card offers, please call 888.5.OPTOUT (888.567.8688).
 
Federal "Do Not Call" Registry
 
Department of Motor Vehicles (DMV)
Check with your state DMV to learn more about their policies on sharing personal information with other agencies.

Direct Marketing Association

Direct Mail Marketers

Telemarketing

E-mail

Newsletter

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Our latest newsletter will keep you up to date and informed on what’s happening at NWCCU.

Fee Schedule

Transparent table of all account and service fees.

Our Fee Schedule lays out every account and service charge in a clean, easy-to-understand format, so you always know what to expect.

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